Refunds and date changes follow the fare rules of the airline. Airline penalties and a service charge are deducted from the refund.
Cancellation charges depend on how close to departure you cancel and on the charges of the hotels and services already booked. Your quotation states the cancellation charges for your package.
Embassy, consulate and visa centre fees and our service charge are not refundable once the application has been submitted, whatever the embassy decides.
These follow the cancellation rules of the provider shown at the time of booking.
Approved refunds are paid by the method used for the payment, normally within 15 to 30 working days after the provider has refunded Coconut Holiday.